Refund Policy

Effective 2026-07-17

All orders are final once placed.

Because every reading is prepared individually and delivered digitally, orders are final once placed. We do not offer refunds for a change of mind, or once your reading or report has been delivered. We refund only if we are unable to deliver your order, or if you were charged in error or more than once. Our readings and reports are prepared with the assistance of proprietary AI systems; occasional mistakes or imperfections in that output are not a failure to deliver and do not qualify for a refund.

How to request a refund

Send an email to [email protected].
Use the subject line Refund for order number [order_number] — replace [order_number] with the order ID from your confirmation email or your account page.
Send the email from the address you used to place the order, so we can match it to your account.

That is the whole process. You do not need to explain why. You do not need to fill in a form.

Exceptions

We issue a refund in two cases: (1) we cannot deliver your paid order, or (2) you were charged in error or charged twice for the same order. Refunds for these cases are made to your original payment method. A mistake or imperfection in an AI-assisted reading is not a failure to deliver under case (1).

Processing time

We acknowledge your email within forty-eight (48) hours (usually much faster).
We initiate the refund with Razorpay within five (5) business days of acknowledgement.
The money typically lands back on the original payment method within five to ten (5–10) business days of initiation. The exact time depends on your bank or card issuer — we do not control it.

Where the money goes

Refunds are credited to the original payment instrument — the same card, UPI ID, or bank account you paid from. We cannot refund to a different account, because Indian payment-aggregator rules and Razorpay require the credit path to mirror the debit path.

Free tools

Our free tools (panchang, kundli, kundli-milan, numerology, festival calendars, etc.) are free. There is nothing to refund.

Chargebacks

If you have a problem with a charge, please email us at [email protected] before filing a chargeback with your bank or card issuer. We will almost certainly resolve it faster than a chargeback can.

Disputes

If we cannot agree, you may escalate the dispute as described in our Terms of Service. Nothing in this policy limits your rights under the Consumer Protection Act, 2019 of India.

Operator

Kundlit is operated by DATCRAZY LLP (GSTIN 22AASFD4221E1ZU), registered at 105, MM Silver Plaza, G.E. Road, Raipur, Chhattisgarh - 492001. Full contact details on the contact page.

See also: Privacy Policy · Terms of Service · Contact

Refund Policy

Effective 2026-07-17

All orders are final once placed.

How to request a refund

Send an email to [email protected].

Use the subject line Refund for order number [order_number] — replace [order_number] with the order ID from your confirmation email or your account page.

Send the email from the address you used to place the order, so we can match it to your account.

That is the whole process. You do not need to explain why. You do not need to fill in a form.

Exceptions

Processing time

We acknowledge your email within forty-eight (48) hours (usually much faster).

We initiate the refund with Razorpay within five (5) business days of acknowledgement.

The money typically lands back on the original payment method within five to ten (5–10) business days of initiation. The exact time depends on your bank or card issuer — we do not control it.