Cancellation Policy

Effective 2026-07-17

Orders are final once placed.

Once an order is placed we begin preparing it, so it cannot be cancelled for a refund. If we are unable to deliver your order, or if you were charged in error or more than once, we refund you in full.

Free tools

Our free tools (panchang, janam-kundli, kundli-milan, numerology, festival calendars, etc.) cost nothing. There is no order to cancel and nothing to refund.

Paid orders

Once you place a paid order we begin preparing your reading, so it cannot be cancelled for a refund. We do not refund a change of mind, and we do not refund a reading once it has been delivered. If we cannot deliver your order, or if you were charged in error or more than once, we refund you in full — the process is on the Refund Policy page.

Cancellations initiated by us

In rare cases we may need to cancel an order from our side — for example if the birth data cannot be verified or rectified to a usable accuracy, if the request falls outside our scope (we do not produce readings that predict death, election outcomes, or other restricted matters under Indian law — see the Terms of Service), or if we cannot deliver within the published window. In every such case we email you before cancelling and refund the full amount paid.

Where the money goes

Refunds for cancelled orders are credited to the original payment instrument — the same card, UPI ID, or bank account you paid from. We cannot refund to a different account, because Indian payment-aggregator rules and our processors (Razorpay, Stripe) require the credit path to mirror the debit path.

Processing time

We acknowledge your cancellation email within forty-eight (48) hours (usually much faster).
We initiate the refund with our payment processor within five (5) business days of acknowledgement.
The money typically lands back on the original payment method within five to ten (5–10) business days of initiation. The exact time depends on your bank or card issuer — we do not control it.

Operator

Kundlit is operated by DATCRAZY LLP (GSTIN 22AASFD4221E1ZU), registered at 105, MM Silver Plaza, G.E. Road, Raipur, Chhattisgarh - 492001. Cancellation queries: [email protected] · full contact details.